Passenger Cancellations
Refunds for tickets cancelled by passengers are calculated based on the time remaining before the scheduled trip departure:
More than 24 Hours
100%
12 - 24 Hours
70%
2 - 12 Hours
50%
Less than 2 Hours
0%
Non-Refundable Charges
Please note that the Platform Convenience Fee and any applicable taxes (GST) on the service fee are non-refundable for passenger-initiated cancellations.
Promo codes or promotional discounts are single-use and cannot be reclaimed once a booking is cancelled.
Operator Cancellations
If kTripz or the assigned Driver cancels a trip due to operational reasons, a 100% full refund (including convenience fees) will be processed to the original payment source automatically.
Processing Timelines
Refunds to bank accounts or UPI typically take 5 to 7 business days to reflect in your statement. Refunds to kTripz Wallet (where applicable) are processed instantly.