Privacy Policy

Effective from May 2026
1. Introduction

Kharat Enterprises (“we,” “our,” “us”) operates the kTrips passenger app. We are committed to protecting your personal data and ensuring transparency in how it is collected, used, and shared. This Privacy Policy applies to all users across India.

2. Information We Collect

Passenger App (kTrips):

  • Name, phone number, email ID.
  • Location data (pickup, drop, live tracking during journey).
  • Payment details (processed securely via third party gateways).
  • Booking history and preferences.

Device & Usage Data:

  • Device type, operating system, crash logs, and app usage analytics.
3. Purpose of Data Use
  • To enable seat booking, ride sharing, and shuttle operations.
  • To ensure passenger and driver safety through GPS tracking.
  • To process secure payments and manage transactions.
  • To comply with legal and regulatory requirements under Indian law.
  • To improve app performance and user experience.
4. Consent Management
  • By downloading and using our apps, you provide consent for the collection and processing of your personal data as described in this Policy.
  • You may withdraw consent at any time through the app settings or by contacting our Privacy Team.
  • Withdrawal of consent may affect your ability to use certain features (e.g., location tracking is essential for ride booking).
  • We maintain records of consent as required under the DPDP Act.
5. Data Sharing

We do not sell personal data. Information may be shared only with:

  • Drivers/Passengers: Limited details necessary to complete a trip.
  • Payment processors: For secure transactions.
  • Regulatory authorities: When required under applicable law.
6. Data Retention

Personal data is retained only as long as necessary for service delivery, legal compliance, and dispute resolution.

7. Security Measures

We implement encryption, secure servers, and restricted access protocols to safeguard your data.

8. Data Storage & Transfer
  • All personal data collected through kTrips is stored on servers located in India.
  • Our hosting infrastructure is provided through BigRock, ensuring compliance with Indian data localization requirements.
  • We do not transfer personal data outside India.
9. Your Rights (DPDP Act, 2023)
  • Right to access, correct, and delete your personal data.
  • Right to withdraw consent for specific data uses.
  • Right to grievance redressal through our appointed officer.
10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be notified via the app or website.

12. Grievance Officer

In compliance with the DPDP Act, we have appointed a Grievance Officer to address complaints and concerns regarding personal data:

  • Grievance Officer: M. P. Kharat
  • Email: team@ktripz.com
  • Phone: +91 7977916430
  • Address: At Post Asalde, Tal. Kankavli, Dist. Sindhudurg, Maharashtra, India

The Grievance Officer will acknowledge complaints within the statutory period and resolve them in accordance with applicable law.